FAQs

How long does it take to receive my order?

Our average delivery times are 10 working days.

Where do we deliver and what are the delivery costs?

We ship worldwide, and our shipping costs are FREE.

Where do we come from?

Our company is French. We ship our packages directly from our producers located in France, Spain, Italy, Switzerland and Asia.

Who delivers my item and what are the delivery times?

Your items are delivered through your local post office.
Items are delivered according to the terms of your local post office.

I made a mistake in the delivery address, what should I do?

Don't panic, if your order hasn't shipped yet, contact us immediately and we'll be happy to update your information. Otherwise and in accordance with our terms and conditions of sale, once an order has been sent from our warehouse, no more changes can be made.

How do I apply my promotion code?

Once this action has been completed, confirm your selection by clicking on "Payment". The payment page will open and you can take full advantage of this offer by entering its code, which will automatically apply the discount.

Is your site secure?

This site is 100% secure. And to tell the truth, we could even say that it is 300%.

Here's why:

First, the site you are visiting is on an HTTPS server (the little green padlock on the left side of the URL for this page is there to remind you).

Most sites only secure their "basket" and everything related to the payment of orders. On this site, ALL PAGES are secure and cannot be hacked or targeted by malware.

Finally, regarding payment, we use Stripe, which is the reference in terms of Internet transaction security.

In summary, you order safely

What are the payment methods?

Currently, you can pay by Credit Card and Paypal on our site. We do not accept bank cheques, transfers or payments at reception.